All purchases made final. We do not accept refunds, returns, exchanges under any circumstances.

The only exception applies to products (including sale products) received in a defective or damaged condition, provided that:

a) The issue is reported to our customer care team in writing within 24 hours of delivery

b) The product is unused, unworn, unwashed, and returned in its original condition with all tags and packaging intact

c) Kasha delivery agent verifies defective and damaged products; then that product will be exchanged, not returned.

If approved, kasha will, at its sole discretion, provide a replacement (subject to availability) or a store credit.

INTERNATIONAL ORDERS

For international shipments, any customs or duties, import taxes, or clearance charges imposed at the destination are the sole responsibility of the customer.

Kasha shall not be held liable for delays, returns, or non-delivery caused by customs procedures.

3. APPARELS

Eligibility for Return/Exchange

Returns or Exchanges are accepted only if the item is received in a damaged or defective condition. Claims must be raised within 24 hours of delivery by meassge us at
+91 8369587675

How to Raise a Claim

When raising a claim, you must include:

a) A detailed description of the issue

b) Clear supporting images of the defect/damage

c) The product in its original condition, unworn, unused, unwashed with all original packaging and tags intact

Inspection & Approval

Once your claim is received, our team will inspect the product along with supporting evidence and respond accordingly.

Please note that Label Kasha reserves the absolute right, at its sole discretion, to accept or reject any claim without obligation to provide further justification, and such decision shall be final and binding.